Forum Title: Aggressive Roofing Tactics Get Roofer Fined
Don't use aggressive sales tactics with customers or you could find yourself paying a hefty fine. This roofer pressured customers into paying more than they agreed to, following them into their home to make sure they paid online, and more. Quote: Aggressive roofer followed customer upstairs to watch her make online paymentA roofer who pressured customers into paying hundreds of pounds more than they agreed has been ordered to pay almost ¬£10,000. Following an investigation byHertfordshire County Council‚s trading standards service, Thomas Watson, 20, formerly of Sandy Lane, Watford, pleaded guilty to seven charges relating to roofing work at two addresses in Hatfield and St Albans last year. He was fined ¬£2,000 and ordered to pay ¬£3,100.80 in compensation to his two victims as well as ¬£4309.98 prosecution costs and a ¬£100 victim surcharge at St Albans Magistrates‚ Court on Wednesday, June 15. The court heard that at one address Watson, who traded as 'T&J Roofing' and ‚ÄòHome Improvement‚, initially agreed to carry out work costing ¬£50 but then pressured his victim into agreeing to ¬£800 of work. He insisted on immediate payment and even followed her up the stairs to watch her make an online payment. At another address Watson initially quoted ¬£1,000 to apply wood preservative to joists but then claimed he was owed an additional ¬£280 in VAT, despite not being registered for VAT with HMRC. Watson admitted using aggressive commercial practices, failing to provide information on cancellation rights, failing to provide information about his address and making false claims for VAT. In mitigation, Watson accepted his conduct had been unacceptable and assured the court that he is now in a substantially different situation, with a job and pregnant wife, and will not offend again. Cllr Richard Thake, cabinet member for community protection, said: It‚s completely unacceptable for traders to use aggressive or threatening behaviour to get customers to agree to have work done. This sort of behaviour is illegal and we‚ll continue to investigate and prosecute traders who try to take advantage of consumers in this way. Source
Category: Roofing Post By: NATALIE PARKS (Nashville, TN), 01/13/2018

I don't see any reason to act like this towards your customers. Eventually, this will all come back to bite you. Overcharging people are one sure way to get yourself in a lot of trouble. You could end up getting jail time for that.

- FRANCES X (Los Angeles, CA), 03/10/2018

Well, this is really no surprise here. I've known a few guys that run their business similar to this. I keep telling them they can't do stuff like that or they will get in trouble. They just don't seem to care.

- GILBERT CHAMBERS (Evanston, IL), 03/22/2018

Well, at least the guy admitted he was wrong. Some of these guys that do this type of thing have no remorse. They are just worried about the money and forget about everybody else.

- IRENE WATSON (Dothan, AL), 05/05/2018

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